WOVE – STORE POLICIES (UNITED KINGDOM)

Legal seller: Eoka AB (Swedish company reg. no 559587-0162). Brand/store: Wove. All customer contact: wove@eoka.se

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1. TERMS AND CONDITIONS

1. Parties and contact

Seller: Eoka AB, company reg. no 559587-0162 (trading as Wove) Address: Blåportsgatan 2B, 1315, 371 56 Karlskrona, Sweden Email: wove@eoka.se Website: www.woves.co.uk

2. Age and capacity

To shop with us you must be at least 18 years old and have the right to enter into contracts. Orders are intended for private use only — resale is not permitted.

3. Products and prices

Wove sells the products without the addition of UK VAT (20%), as the goods are sent directly from a supplier outside the UK. All prices are shown in GBP.

The delivery cost is shown at checkout before payment. Product images may differ from the actual item depending on your screen or the supplier's photography.

We reserve the right to adjust prices, promotions and stock status at any time. Any promotional terms (period, limitations) are stated with the offer. We accept no liability for currency movements or typographical errors.

4. Taxes, duty and import responsibility

Because the goods are sent directly from a supplier outside the UK, you are the legal importer of the goods. You are responsible for paying any import VAT, customs duty and other charges that may arise on import into the United Kingdom.

Any such additional costs are not included in the price shown on our website, and Wove is not responsible for them.

By completing a purchase with Wove you confirm that you accept and understand that:

• You are the recipient and importer of the product.
• You may be invoiced import VAT, customs duty and any handling fees by the carrier.
• We recommend that you check the applicable customs and tax rules with HMRC before you order.

5. Ordering and contract

By completing the purchase you are making an offer to buy. The contract is formed only when you receive an order confirmation by email from Wove. We reserve the right to refuse or cancel orders in the event of, for example, obvious errors, suspected fraud or items being out of stock. Always check your order carefully before you confirm the purchase.

6. Payment

Payment is made using the payment methods shown at checkout. Available options include: Visa, Mastercard, American Express, Maestro, UnionPay, Apple Pay, Google Pay and Klarna.

Payments are handled by external payment providers under their own terms. For invoice or instalment payment via Klarna, Klarna's terms and assessments apply — Wove is not responsible for any credit assessments or delays connected with them. The customer is responsible for ensuring the details are correct and that funds are available. If payment is not made, the order may be cancelled.

7. Unauthorised use

It is prohibited to misuse the service, attempt to commit fraud, circumvent technical protections or automatically harvest data from the website. Wove reserves the right to cancel orders or close accounts where misuse is suspected.

8. Right to cancel (14 days)

You have a 14-day right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, counted from the day you received the goods. To exercise the right to cancel you must tell us in writing by email at wove@eoka.se before you send the item back.

The right to cancel applies only where the item is unopened, unused and in its original packaging. As some of our products are subject to hygiene and health considerations, sealed goods (for example underwear, swimwear, headphones/in-ear products, hygiene and grooming items) cannot be returned once the seal has been broken. We may make a deduction for diminished value if the product has been handled more than was necessary.

Refunds are made within 14 days of receiving your cancellation notice, but may be withheld until we have received the goods or proof that they have been sent.

Exceptions to the right to cancel:

• Goods with a broken seal, for hygiene or health reasons.
• Custom-made or personalised products.

9. 30-day satisfaction guarantee

In addition to your statutory right to cancel, we offer a voluntary 30-day satisfaction guarantee. If you are not completely happy with your product you can return it and get your money back.

Conditions of the guarantee:

• The product must be unused and unopened in unbroken original packaging, for hygiene reasons.
• The guarantee must be used within 30 days of the time you received the goods.

In practice the guarantee extends the cancellation period from 14 to 30 days. To use the guarantee, contact us at wove@eoka.se with your name, order number and which product it concerns.

10. Returns — in practice

Once a cancellation or guarantee notice has been approved, we will send return instructions by email. 

Returns sent without approved notice, or returns which do not meet the conditions (unused, unopened, original packaging), may be sent back to the customer at their expense.

11. Faulty goods

Your statutory rights under the Consumer Rights Act 2015 apply in full: goods must be of satisfactory quality, fit for purpose and as described. Within 30 days of delivery you have the short-term right to reject faulty goods for a full refund.

After that we will primarily offer a repair or a replacement. If neither is possible, we will offer a price reduction or a refund. Minor cosmetic imperfections which do not affect the function of the product do not constitute a fault. Where a fault is accepted, reasonable delivery costs are covered.

12. Order changes and cancellation

Once an order has begun processing or has been dispatched, it cannot be cancelled or changed. This is because the order is sent automatically to our suppliers for immediate handling and international shipping.

If you wish to cancel an order that has not yet been processed, this must be done on the same day as the purchase, on a normal working day and before customer service closes. Cancellations received on public holidays or non-working days cannot be guaranteed, as the order may still reach packing or dispatch.

Your statutory right to cancel under section 8 is not affected by this — you can always return the item after delivery under the right to cancel.

13. Uncollected parcels and re-delivery

If a parcel is not collected within the stated period and is returned to us, the purchase is treated as completed. In such cases the order value is refunded less £11.99, which corresponds to our actual costs for return carriage, handling and administration.

If you would prefer us to send the parcel again, a fee of £16.99 applies, covering new carriage, return handling and administration. The parcel will not be sent again until the fee has been paid.

If you wish to exercise your right to cancel in respect of an uncollected parcel, you must tell us in writing within 14 days of the time the parcel was available for collection.

14. Liability and limitation of liability

Wove is not liable for indirect losses, consequential losses or financial losses such as loss of income. Our liability is in all cases limited to the purchase price of the product. Nothing in these terms limits your non-excludable consumer rights under applicable law.

15. Force majeure

We are not liable for delays or failure to deliver caused by circumstances outside our control, for example natural disasters, decisions by public authorities, strikes, acts of war, or disruption at a carrier or payment provider.

16. Intellectual property

All content on the website is owned by Eoka AB or its licensors and is protected under UK and international law. Our trade marks, logos and texts may not be used without written permission.

17. Delivery and transfer of risk

Delivery is made by carrier using the options shown at checkout. The goods are sent directly from a supplier outside the UK.

All orders are processed within 48 hours. Expected delivery time: 2–7 working days. Please note: orders placed at the weekend are dispatched from the following Monday at the earliest. Delays can occur during periods of high demand at postal and delivery services, which is outside our control.

If delivery is delayed without us having told you in advance, contact us at wove@eoka.se.

Risk in the goods passes to you when the goods are delivered. Always check the shipment on receipt. Visible damage must be reported directly to the carrier and to us.

18. Illustrative images and reviews

Images and portraits on the website are illustrative and do not necessarily depict actual customers unless otherwise stated. Reviews are based on genuine customer feedback. Colour variations may occur depending on screen settings — we always aim to show the products as accurately as possible.

19. Personal data

Personal data is processed in accordance with our Privacy Policy and Cookie Policy, which are linked in the store footer. Please read these for information about purposes, legal basis and your rights.

20. Changes to the terms

We may update these terms at any time. The latest version is published in the store. Orders placed before a change are not affected.

21. Governing law and disputes

Swedish law applies to the contract. As a consumer, however, you always retain the non-excludable protective rules that apply in your country of residence. If we cannot resolve a complaint between us, you can get free advice from the Citizens Advice consumer service (citizensadvice.org.uk) and you may bring proceedings in the courts of England and Wales, Scotland or Northern Ireland, as applicable to where you live.

22. Acceptance of the terms

By completing a purchase at www.woves.co.uk you accept these terms, including the delivery, returns, tax and privacy policies. We recommend that you read the terms through before completing your purchase.

Eoka AB • Blåportsgatan 2B, 1315 • 371 56 Karlskrona, Sweden • Company reg. no 559587-0162