RETURNS AND REFUNDS

We want you to feel confident about your purchase at Wove. Below you will find everything about how returns, the right to cancel and refunds work.

Right to cancel (14 days)

You have a 14-day right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, counted from the day you received the goods.

• Tell us in writing at wove@eoka.se before you send the item back.
• The item must be unused, unopened and in its original packaging.
• We may make a deduction for diminished value if the product has been handled more than was necessary.

30-day satisfaction guarantee

In addition to the statutory right to cancel, we offer a voluntary 30-day satisfaction guarantee. If you are not completely happy you can return the product and get your money back, provided that:

• the product is unused and unopened in unbroken original packaging (for hygiene reasons), and
• the guarantee is used within 30 days of the time you received the goods.

In practice the guarantee extends the cancellation period from 14 to 30 days.

Exceptions — items that cannot be returned

For hygiene and health reasons the following cannot be returned once the seal has been broken:

• Underwear and swimwear.
• Headphones and other in-ear products.
• Hygiene and grooming items.
• Custom-made or personalised products.

How to return

1. Write to wove@eoka.se with your name, order number and which product it concerns.
2. Wait for our approval and our return instructions.

 

Returns sent without approved notice, or which do not meet the conditions (unused, unopened, original packaging), may be sent back to you at your expense.

Refunds

• Refunds are made within 14 days of the time we receive your cancellation notice.
• We may withhold the refund until we have received the goods or proof that they have been sent.
• Refunds are made to the same payment method used for the purchase, unless otherwise agreed.

Faulty goods

Your statutory rights under the Consumer Rights Act 2015 apply in full: goods must be of satisfactory quality, fit for purpose and as described.

• Within 30 days of delivery you have the short-term right to reject faulty goods for a full refund.
• After that we will primarily offer a repair or a replacement.
• If neither is possible, we will offer a price reduction or a refund.
• Where a fault is accepted, reasonable delivery costs are covered.

Import and returns

Goods are sent directly from a supplier outside the UK and you are the importer at the point of purchase. Any import VAT or customs duty you have paid on import is not refunded by Wove on a return — such claims should be made to HMRC in accordance with their rules.

Contact

Questions about your return? Write to wove@eoka.se and we will help you.

Eoka AB • Company reg. no 559587-0162 • Blåportsgatan 2B, 371 56 Karlskrona, Sweden