DELIVERY POLICY

Delivery time

All orders are processed within 48 hours. Expected delivery time is 2–7 working days. Orders placed at the weekend are dispatched from the following Monday at the earliest. Delays can occur during periods of high demand at postal and delivery services. This is outside our control and we ask for your understanding.

Delivery cost

The delivery cost is always shown at checkout before you pay.

Where goods are sent from

Goods are sent directly from a supplier outside the UK and delivered to you by carrier (for example the option shown at checkout).

Taxes, duty and import responsibility

Because goods are sent directly from a supplier outside the UK, you are the legal importer of the goods. This means that:

• Prices on the website are shown excluding UK VAT (20%).
• You are responsible for any import VAT, customs duty and handling fees that the carrier may invoice on import into the United Kingdom.
• These costs are not included in the price on our website.

We recommend that you check the applicable customs and tax rules with HMRC before you order.

Tracking

Once your order has been dispatched you will receive, where possible, a tracking number by email so you can follow the shipment.

Transfer of risk and damage

Risk in the goods passes to you when the goods are delivered. Always check the shipment on receipt. Visible transit damage must be reported directly to the carrier and to us at wove@eoka.se.

Uncollected parcels

If a parcel is not collected within the stated period and is returned to us, the purchase is treated as completed. In such cases the order value is refunded less £11.99 for return carriage, handling and administration.

If you would like us to send the parcel again, a fee of £16.99 applies. The parcel will not be sent again until the fee has been paid.

Delayed delivery

If delivery is delayed without us having told you in advance, contact us at wove@eoka.se and we will help you.

Eoka AB • Company reg. no 559587-0162 • Blåportsgatan 2B, 371 56 Karlskrona, Sweden